Terms of service

1. Introduction

These Terms of Service govern access to and use of soufeel.shop and purchases made through the website.

Throughout these Terms, references to "we", "us", "our" and "soufeel.shop" refer to the operator of the soufeel.shop online store.

References to "you", "your" and "customer" refer to the person accessing the website or placing an order.

By accessing the website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or restricts statutory rights that cannot lawfully be excluded.

For assistance:

Email: info@soufeel.shop

2. Eligibility

By placing an order, you confirm that you have legal capacity to enter into the relevant transaction or that you are acting with appropriate authority.

You must provide accurate information when placing an order.

You must not impersonate another person or use another person's payment details without authority.

3. Website Use

You may use soufeel.shop for lawful personal shopping and other legitimate purposes.

You must not:

• Use the website unlawfully;
• Attempt unauthorised access to website systems;
• Introduce malicious software;
• Interfere with website security;
• Scrape or harvest personal information unlawfully;
• Use automated systems in a manner that materially disrupts the website;
• Commit or facilitate fraud;
• Submit false payment information;
• Infringe intellectual-property rights; or
• Use the website in a manner that violates applicable law.

4. Product Information

We make reasonable efforts to provide accurate product information.

Minor variations may arise from screen settings, photography, manufacturing processes, production batches, natural materials or reasonable product updates.

Customers should review product descriptions carefully before purchasing.

Nothing in these Terms limits rights where goods are materially misdescribed or otherwise fail to conform to the contract.

5. Personalised Products

Some products may permit customer-selected personalisation.

Customers are responsible for reviewing names, photographs, wording, dates, spelling, formatting and other personalisation information before placing an order.

Where a product is genuinely made to the customer's specifications or clearly personalised, statutory change-of-mind cancellation rights may not apply where the relevant legal exception is satisfied.

This does not affect rights relating to defective, damaged, misdescribed or incorrectly personalised goods.

6. Prices

Prices are displayed through the website and may change from time to time.

A price change will not normally alter the price of an order already validly accepted unless applicable law permits otherwise.

We aim to correct obvious pricing errors promptly.

If an obvious material pricing error is discovered before fulfilment, we may contact the customer and provide an appropriate opportunity to proceed at the correct price or cancel the affected order.

7. Payment

Available payment methods are displayed during checkout.

By submitting payment details, the customer confirms that they are authorised to use the relevant payment method.

Payment may be processed through Shopify, payment gateways, card networks, banks or other authorised payment-service providers.

An order may be cancelled where payment cannot be authorised or where reasonably substantiated fraud or security concerns arise.

8. Order Process

Customers should review their shopping cart, product selections, personalisation information, shipping information and total price before submitting an order.

After an order has been submitted, an electronic confirmation may be provided.

A contract is formed in accordance with the checkout process, applicable law and any subsequent order acceptance communication.

We may decline or cancel an order where reasonably necessary because of:

• Product unavailability;
• Payment failure;
• Fraud prevention;
• An obvious pricing error;
• Delivery restrictions;
• Incorrect customer information;
• Legal restrictions; or
• Circumstances making fulfilment impossible.

If we cancel an order after receiving payment, an appropriate refund will be arranged.

9. Availability

Products are subject to availability.

Inventory discrepancies or fulfilment issues may occasionally mean that a product displayed as available cannot ultimately be supplied.

If this occurs, we may cancel the affected item and refund amounts paid for it.

10. Shipping

soufeel.shop provides free standard shipping on all orders.

Estimated delivery is 15–20 calendar days.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

Further details are contained in our Shipping Policy.

11. Delivery Information

Customers must provide accurate and complete delivery information.

Customers should contact us promptly after discovering an address error.

We cannot guarantee that an address can be changed after fulfilment or dispatch has begun.

Additional consequences caused solely by inaccurate information supplied by the customer will be assessed fairly and in accordance with applicable consumer law.

12. Cancellation Rights

Qualifying UK consumers purchasing ordinary goods online generally have a statutory right to cancel within the applicable 14-day cancellation period.

Certain exceptions may apply, including to qualifying personalised or custom-made goods.

Customers wishing to cancel should contact:

info@soufeel.shop

Additional information is provided in our Return and Refund Policy.

13. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and applicable statutory consumer rights.

Nothing in these Terms reduces rights relating to goods that are:

• Faulty;
• Not of satisfactory quality;
• Not as described; or
• Otherwise non-conforming.

14. Intellectual Property

Unless otherwise indicated, the website and its original content, including text, branding, graphics, layout and other materials, are protected by applicable intellectual-property laws.

No rights are transferred to users merely through website access.

Customers may use the website for ordinary personal shopping purposes.

Users must not reproduce, distribute, commercially exploit or create unauthorised derivative works from protected website materials except where permitted by law or authorised by the rights holder.

15. Customer-Submitted Content

Where customers submit photographs, text, names, designs or other materials for product personalisation, the customer confirms that they have sufficient rights or authority to provide those materials for the requested purpose.

Customers must not knowingly submit content that:

• Infringes another person's intellectual-property rights;
• Violates privacy rights;
• Is unlawful;
• Is fraudulent;
• Contains malicious code; or
• Is otherwise prohibited by applicable law.

Customers grant the permissions reasonably necessary for soufeel.shop and relevant service providers to process submitted content solely as required to fulfil the order, provide services, resolve disputes, prevent fraud and comply with applicable obligations.

16. Third-Party Services

The website may rely upon Shopify and other third-party providers for:

• Hosting;
• Checkout;
• Payments;
• Analytics;
• Logistics;
• Delivery;
• Fraud prevention;
• Customer communication; and
• Other ecommerce functions.

Third-party services may be subject to their own terms.

Nothing in these Terms makes soufeel.shop responsible for an independent third party's conduct where liability cannot properly be attributed to us.

17. External Links

The website may include links to third-party websites.

Links are provided for convenience and do not necessarily constitute endorsement.

Users access independent third-party websites subject to the relevant third party's terms and privacy practices.

18. Promotions

Promotions, discount codes and special offers may be subject to specific conditions disclosed with the relevant promotion.

Unless otherwise stated:

• Promotions may be limited in duration;
• Codes may not be transferable;
• Discounts may not be combinable;
• Promotions may be subject to stock availability; and
• Fraudulent use may be rejected.

Nothing in promotional conditions affects mandatory consumer rights.

19. Website Availability

We aim to keep the website reasonably available but cannot guarantee uninterrupted access.

Access may occasionally be interrupted because of:

• Maintenance;
• Software updates;
• Security incidents;
• Network failures;
• Hosting failures;
• Third-party outages; or
• Other circumstances outside our reasonable control.

20. Disclaimer of Non-Excludable Rights

No provision of these Terms excludes or limits liability where exclusion or limitation would be unlawful.

In particular, nothing is intended to exclude liability for:

• Death or personal injury caused by negligence where legally non-excludable;
• Fraud or fraudulent misrepresentation;
• Breach of mandatory consumer rights; or
• Any liability that cannot lawfully be excluded.

21. Limitation of Liability

Subject to the preceding section and applicable law, we are not responsible for losses that were not reasonably foreseeable consequences of our breach.

Where a customer purchases as a consumer, nothing in these Terms is intended to improperly exclude rights or remedies arising under applicable consumer law.

We are not responsible for purely business losses incurred by an individual purchasing solely as a consumer.

22. Events Outside Reasonable Control

We will not be responsible for delay or failure caused by circumstances genuinely outside our reasonable control to the extent permitted by law.

Such circumstances may include:

• Severe weather;
• Natural disasters;
• Transportation disruption;
• Carrier interruption;
• Government action;
• Customs disruption;
• Widespread telecommunications failure;
• Labour disruption;
• Public emergencies; or
• Comparable events.

We will take reasonable steps to minimise disruption where practicable.

23. Fraud Prevention

We may use reasonable fraud-prevention measures to protect customers, the website, payment providers and our business.

Orders may be delayed or cancelled where a transaction presents reasonably substantiated fraud or security concerns.

24. Privacy

Use of personal information is described in our Privacy Policy.

Customers should review that policy to understand relevant processing activities and rights.

25. Changes to These Terms

We may update these Terms from time to time to reflect:

• Legal changes;
• Changes to our products;
• Changes to our services;
• Changes to ecommerce technology; or
• Reasonable operational requirements.

Changes will apply prospectively unless applicable law permits otherwise.

Terms applicable to an existing purchase will not be retrospectively altered in a manner that unlawfully removes accrued consumer rights.

26. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to operate to the extent legally possible.

27. No Waiver

Failure to exercise a contractual right immediately does not necessarily constitute a waiver of that right.

28. Entire Agreement

These Terms, together with applicable product information, the Return and Refund Policy, Shipping Policy, Privacy Policy and other terms expressly incorporated into a purchase, form the relevant contractual framework between the customer and soufeel.shop, subject always to applicable law.

29. Governing Law and Consumer Jurisdiction

These Terms and purchases through soufeel.shop are subject to applicable United Kingdom consumer law.

Nothing in these Terms deprives a consumer residing in England, Wales, Scotland or Northern Ireland of mandatory legal protections or any mandatory right to bring proceedings before a court having jurisdiction under applicable law.

30. Contact

Questions concerning these Terms may be sent to:

soufeel.shop
Email: info@soufeel.shop