Legal notice

This Legal Notice applies to the ecommerce website operating under the trading name:

soufeel.shop

Customer-service and general enquiries may be sent to:

Email: info@soufeel.shop

The website is operated for the purpose of presenting products, accepting eligible online orders and providing related ecommerce services.

Scope of This Notice

This Legal Notice provides general information governing use of soufeel.shop.

It should be read together with:

• Terms of Service;
• Privacy Policy;
• Return and Refund Policy;
• Shipping Policy;
• Applicable product-page information; and
• Any other legally binding information communicated during checkout.

Nothing in this Legal Notice overrides a mandatory legal right.

Ecommerce Platform

soufeel.shop may use Shopify technology to provide ecommerce infrastructure.

Shopify-related technology may support:

• Website hosting;
• Product presentation;
• Shopping-cart functionality;
• Checkout;
• Payment processing;
• Customer accounts;
• Order management;
• Fraud prevention;
• Security; and
• Other ecommerce functions.

Use of Shopify technology does not mean that Shopify is the retailer of products sold by soufeel.shop.

The relevant sale is between the customer and the operator of soufeel.shop, subject to applicable terms and law.

Consumer Information

We aim to provide customers with clear information regarding:

• Product characteristics;
• Prices;
• Payment;
• Delivery;
• Shipping costs;
• Cancellation rights;
• Return procedures;
• Refunds; and
• Customer support.

All standard orders receive free standard shipping.

The estimated standard delivery period is 15–20 calendar days.

Product Content

Reasonable efforts are made to ensure that information displayed through soufeel.shop is accurate.

However, minor differences may occur because of:

• Screen settings;
• Photography;
• Manufacturing tolerances;
• Natural material variation;
• Supplier updates; and
• Reasonable product modifications.

Nothing in this notice excludes statutory remedies where goods fail to match their contractual description.

Personalised Products

Where soufeel.shop offers customised or personalised products, customers are responsible for reviewing the information they submit.

This may include:

• Names;
• Dates;
• Text;
• Photographs;
• Images;
• Designs; and
• Other customer-selected content.

The ordinary statutory cancellation right may be excluded for goods genuinely made to customer specifications or clearly personalised where the applicable statutory exception applies.

Rights concerning defective, damaged, incorrectly produced or materially misdescribed goods remain unaffected.

Intellectual Property

Unless otherwise stated, rights in original website materials may belong to soufeel.shop, the website operator, licensors or other relevant rights holders.

Protected materials may include:

• Branding;
• Logos;
• Product photography;
• Graphics;
• Website text;
• Designs;
• Software-related elements; and
• Page layouts.

Access to the website does not transfer intellectual-property ownership.

Unauthorised commercial reproduction or distribution may be prohibited.

Third-Party Intellectual Property

Third-party names, trademarks, product marks and other intellectual property remain the property of their respective owners.

Their appearance on the website does not imply an ownership relationship unless expressly stated.

Customer-Submitted Materials

A customer who submits photographs, artwork, text or other materials for personalisation confirms that they have the right or appropriate permission to provide those materials for the requested purpose.

Customers must not knowingly submit material that unlawfully infringes another person's intellectual-property, privacy or other legal rights.

External Links

soufeel.shop may contain links to third-party resources.

We do not control independent third-party websites and are not responsible for their content, availability, privacy policies or separate contractual terms.

Users should assess third-party services before using them.

Website Availability

We aim to maintain reasonable website availability.

However, continuous or uninterrupted access cannot be guaranteed.

Access may be interrupted because of:

• Maintenance;
• Security updates;
• Hosting failures;
• Network interruptions;
• Cybersecurity incidents;
• Software updates; or
• Circumstances outside reasonable control.

Accuracy and Corrections

We may correct typographical, technical, pricing or product-information errors where reasonably necessary.

Where an error materially affects an order already placed, the matter will be handled fairly and in accordance with applicable consumer law.

Prohibited Website Use

Users must not use soufeel.shop to:

• Commit fraud;
• Attempt unauthorised system access;
• Introduce malware;
• Interfere with security systems;
• Violate intellectual-property rights;
• Harvest personal information unlawfully;
• Misrepresent identity;
• Abuse payment systems; or
• Engage in other unlawful activity.

Privacy

Personal information collected through soufeel.shop is handled in accordance with our Privacy Policy and applicable data-protection requirements.

Privacy-related enquiries may be sent to:

info@soufeel.shop

Consumer Rights

Nothing on soufeel.shop is intended to exclude, restrict or misrepresent rights provided under mandatory UK consumer law.

Qualifying distance-sale customers generally have cancellation rights for ordinary non-exempt goods, while separate statutory remedies apply to faulty and misdescribed goods.

Liability

Nothing in this Legal Notice excludes or limits liability where such exclusion or limitation would be prohibited by law.

In particular, nothing is intended to exclude liability for fraud, fraudulent misrepresentation or mandatory consumer protections.

Governing Legal Framework

The website is intended to operate in accordance with applicable United Kingdom ecommerce, consumer-protection and data-protection requirements.

Consumers retain any mandatory rights available under the law applying to them.

Changes to This Legal Notice

This Legal Notice may be updated where reasonably necessary because of:

• Changes in law;
• Regulatory guidance;
• Website functionality;
• Ecommerce technology;
• Products;
• Business operations; or
• Security requirements.

The current version published through soufeel.shop will apply prospectively subject to applicable law.

Legal Identification Requirements

The trading name used by this website is:

soufeel.shop

Electronic contact:

info@soufeel.shop

UK distance-selling rules require online traders to make genuine trader-identification and geographic-address information available to customers, and UK limited companies have additional disclosure requirements where applicable. Those requirements cannot lawfully be satisfied by inventing an address or company-registration number. The operator of soufeel.shop is responsible for ensuring that all genuine statutory business-identification information applicable to its actual legal structure is publicly displayed before trading.

Contact

For questions relating to this website or this Legal Notice:

soufeel.shop
Email: info@soufeel.shop